Get started with Dynamics 365 Contact CenterIntroduction to implementing Dynamics 365 Contact CenterConfigure Dynamics 365 Contact Center core capabilitiesConfigure chat and digital channels in Dynamics 365 Contact CenterConfigure advanced settings for channels in Dynamics 365 Contact CenterConfigure the voice channel in Dynamics 365 Contact CenterUse Multilingual Voice Agents with IVR in Dynamics 365 Contact CenterWork with Dynamics 365 Contact Center IVRDesign a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVRDesign and deploy intelligent voice agents in Dynamics 365 Contact CenterConfigure AI agents and Copilot in Dynamics 365 Contact CenterCreate smart assist solutions in Contact Center for Dynamics 365 Customer ServiceConfigure queues in Dynamics 365 Contact CenterConfigure routing in Dynamics 365 Contact CenterTailor the agent workspace with experience profiles in Dynamics 365 Contact CenterAccelerate service delivery with productivity tools in Dynamics 365 Contact CenterConfigure knowledge management in Dynamics 365 Customer Service and Contact CenterExplore case management in Dynamics 365 Contact CenterExplore self-service capabilities in Dynamics 365Manage contact center operations with supervisor tools in Dynamics 365 Contact CenterUnlock insights with analytics and reporting in Dynamics 365 Contact CenterOptimize staffing with workforce management in Dynamics 365 Contact CenterReach customers first with proactive engagement in Dynamics 365 Contact CenterIntegrate a Copilot agentSet up IVR agents in the voice channel using Copilot StudioBuild an Azure AI agent
Provision your Dynamics 365 Contact Center trialConfigure users, security roles, and capacity profilesExplore the Copilot Service admin center and agent workspaceConfigure queues and workstreamsConfigure routing rules and skill-based routingConfigure the live chat widgetProvision the voice channelConfigure advanced channel settingsConfigure and deploy a voice agentConfigure experience profiles and workspace templatesConfigure scripts, macros, and productivity toolsEnable Teams chat collaborationConfigure knowledge managementConfigure Copilot featuresConfigure supervisor controls and monitor live conversations